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PrimeTime
Level 2

Is qbo down? I can't get data

 
6 Comments 6
Fluffyrizzo
Level 1

Is qbo down? I can't get data

Same here

PrimeTime
Level 2

Is qbo down? I can't get data

thanks. thought i might have computer problems

PrimeTime
Level 2

Is qbo down? I can't get data

QBO status says all systems working. Weird.

Fiat Lux - ASIA
Level 15

Is qbo down? I can't get data

Try opening your account on any private/incognito browser.

PrimeTime
Level 2

Is qbo down? I can't get data

Thanks! It's back up. Curious why I should open incognito? That seems to be an answer to some problems these days and I"m curious why it's a fix?

MadelynC
Moderator

Is qbo down? I can't get data

I’m glad that you’re able to access your QuickBooks company file now, @PrimeTime. Let me impart some information on why incognito mode is a fix for any unexpected problems.


The online platform uses the browser’s cache to run faster. However, this can sometimes become corrupted, which can affect some functionalities. 

 

Incognito Mode is an online privacy feature that prevents your browsing history from being stored. This mode lets applications run smoothly without any data damage. With this, we primarily recommend Incognito as the first troubleshooting solution.


To have the best and most secure experience with QuickBooks Online, you can read these resources:

 


If you have any more questions or concerns besides Incognito, please don’t hesitate to add a comment below. All of us here in the Community are eager to help. Take care always!

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