cancel
Showing results for 
Search instead for 
Did you mean: 
userhelen2
Level 1

Is Quickbooks down? I am getting a blank screen when I try to get into Quickbooks from my laptop. I can get in via the app.

 
2 Comments 2
KlentB
Moderator

Is Quickbooks down? I am getting a blank screen when I try to get into Quickbooks from my laptop. I can get in via the app.

I'll make sure that you can get back to work, userhelen2.

 

We haven't received any reports regarding this issue. I've also tried opening my QuickBooks account here and everything is up and running.

 

Usually, strange behaviors like blank screens are caused by the accumulated cache and cookies in the browser. To rule this, you can try opening your account in a private window. Check out the shortcut keys I've listed below:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, press Command + Shift + N.

If it's now working well, head back to your regular browser and then clear its cache to get rid of the junk files. if the same thing happens, you can use other supported browsers

 

In case you need some resources while working with your books, feel free to browse a topic here: Help Article page.

 

You can always reach out to the Community or me anytime you find you need assistance. Take care and have a good one! 

userhelen2
Level 1

Is Quickbooks down? I am getting a blank screen when I try to get into Quickbooks from my laptop. I can get in via the app.

Yes, I got an answer and it worked.  Thank you.

Need to get in touch?

Contact us