Year after year I hear intuit say how important customers, acountants, pro-advisors and elite proadvisors are to then (I am the latter) yet, everytime I have to reach out with an issue that is new, i am left frustrated. Today for example, I spent 2 hours trying to understand why I was being billed for something called PAP Enterprise. I followed the help link in the invoice which took me nowhere helpful. I tried to use the community search and got nowhere. Could not find a support number for Intuit billing, so I finally started a chat with sales (I knew they would respond quickly), got a link to intuit chat and was led on a 40 minute chat saga which resulted in ...nothing. I was stuck with a support group in India that, after 40 minutes, had not even given me a specific answer yet.
FInally reached out to QBO Proadvisor support who directed me to the correct person and I found out the "PAP Enterprise..." Is actually how they describe the Proadvisor subscription now.
Most of you probably know this website called camps.intuit.com. Seems it shows all your inuit active licences and subscriptions. Unfortunately, it does not have a support link associated with it.
The takeaway should be that if you do not know where to go, Intuit does not make it easy for you to get an answer.
