Is there a QuickBooks Online Care option, i.e., pay to get something resolved?

The Community is always ready to help you with your questions, AlbertD.

I'd suggest contacting our Phone Support Team again so we can investigate the issue further. Our Intuit Developers can also see if there are other users whose experiencing the unusual response you're getting within the system. 

Here's how to contact us if you have the new QuickBooks Assistant menu:

1. Click Help or QB Assistant icon at the upper-right. 
2. Select Talk to a human and select it again if prompted.
3. Enter a brief description of your concern when asked for the details of your issue.
4. Select I still need a human.
5. Click Contact us and select to either Get a call or Start messaging. 

Any additional information is much appreciated. I'll be around the corner to keep an eye on your concern. Take care and stay safe!

Thanks, Catherine! As frustrating as it is, I really don't have a choice but to keep calling every day, opening a case, spend hours on the phone, just to have the case closed with no resolution. The Phone Support Team will take many screen shots, join me on Glance, only to just meet disappointment and suggest it's another product teams issue, transfer me and then rinse and repeat with the next product team. A real unpleasant customer service experience. Spending thousands a dollars on QuickBooks products with no real support is the most disappointing things I've seen, and I'm starting to think that's why folks use Deltek, NetSuite, etc.

Is there a dedicated person that I can work with that has a real phone number, reach into a Tier 3/Product team? Does the Phone Support Team have supervisors that I can directly work with? Again, I'm even willing to pay for the dedicated support at this point.

Is there a QuickBooks Online Care option, i.e., pay to get something resolved?

I know that you're in a tough spot here, AlbertD.

I would also feel the same thing if someone were to transfer and ask me to do the same process without any results. I'll take note of your experience over the phone so we can proper feedback to our Management Team. We'd like to have this opportunity to better help you in a timely and efficient manner in the future. 

Please know that our phone and chat supports have supervisors that are more than willing to assist you. Right now, the option to get in touch with them is through the Help icon. I recommend giving us another chance to help you out by following the steps provided by my colleague above.

Once you're in, you can provide the previous case number so you won't have to start all over again. Then, request our representative or supervisor to escalate the case so that this will be investigated.

Additionally, if you have questions that not account-specific, feel free the post them here. This way, the Community Team and other QuickBooks experts will be able to help you out. You may also visit our Help Articles page if you need some references and resources.

We're open here 24/7 and always ready to help, so don't hesitate to reach out to us again with any concerns you may have. Stay safe.