cancel
Showing results for 
Search instead for 
Did you mean: 
Marshall1
Level 1

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

 
5 Comments
KhimG
QuickBooks Team

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

Hello, @Marshall1.

 

Thanks for reaching out to us. I want to make sure you're able to get the most updated banking transactions in your QuickBooks Online.

 

May I know the name of the banks and what specific error message you're getting? This way, I can check if there's an ongoing investigation related to your concern.

 

If this was reported to our Technical Support Team and you haven't received any updates about it, I recommend contacting them. Provide the case number given to you so they can trace what happened to the report or investigation.

 

You can find their most updated number through this article: Get help with QuickBooks Online.


In the meantime, you can manually update your bank accounts in QuickBooks Online. Here's how:

  1. Go to Banking from the left menu.
  2. Select the Update button in the upper right-hand corner.

I appreciate your patience, @Marshall1. Please get back to me and we'll take it from there. Take care!

Marshall1
Level 1

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

This is for Wells Fargo and this is the message:

Something unexpected happened and we can’t connect to Wells Fargo.

Try again in a few hours. (590)

 

This is after clicking Update and even reentering my login credentials.

 

Thanks,

Marshall

Marshall1
Level 1

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

It's Wells Fargo and this is the message:

 

Something unexpected happened and we can’t connect to Wells Fargo.

Try again in a few hours. (590)

 

I do click the "update" button and get this and have even reentered my credentials.

 

Thanks,

Marshall

JamesDuanT
Moderator

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

Thanks for the additional details, Marshall.

 

Error 590 when connecting Wells Fargo to QuickBooks Online is an on going issue. Our engineers are cooperating with your bank's support to fix this issue. I'd recommend contacting our QuickBooks Customer Care Team so we can add your profile to the list of affected users and keep you up to date. You can use the contact information that Khim provided earlier.

 

We'd appreciate your patience as we work to resolve the error.

Rustler
Level 15

It has been 42 days and I haven't been able to update my bank checking and credit card accounts to close out the 2018 financials. I keep reporting the error and nothing!

@Marshall1

 

I hate to say this, but relying on banking to do your entries for you is folly.  The workflow has always been, enter transactions, download banking, match.

If you scan this community and the other L/S community you will find numerous posts with the same problem different banks. All you can do is call intuit support and see if they are working on the issue with your specific bank, and if not get them started.

There is no contractual agreement between the banks and intuit to provide that download service, and any changes the bank makes that affects that connection may break your connection.  Several local banks have stated they will no longer support live feeds, since their support people spend way too much time on issues that are not the banks problems.

Until, if, they get it fixed, you can log into your bank site, and look for a download that uses any of the following file types, that download can be imported into QB (.qbo, .qfx, .ofx).  TO import, if I remember right, top right corner under update QBO is the link to import that manually downloaded file.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up