Keep Getting Billed, But Account Doesn't Exist

Let me route you in the right direction for support, wheel58m.

Before anything else, please confirm that you're using the correct credentials when logging in to QuickBooks. If no company still appears after verifying your login details, I'd recommend reaching out to our Customer Care Team. They can review your account in a secure environment to assist with any billing concerns.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.

If you need further help, you can check out this article: QuickBooks Online Support. It also contains a phone number for you to dial to get in touch with our support team.

Additionally, it's essential to ensure your subscription info is up to date. Here's a helpful guide that you may find useful: Manage billing, payment, and subscription info.

Let me know how it goes in the comment section below, wheel58m. If you need further assistance regarding billing matters, please feel free to come back to this thread. I'll be around to help out.

These steps are not working. When I select a topic and submit the form (press continue) nothing happens. I have tried this on mobile, desktop, and within Chrome and Safari. 

This occurrence is currently our support team's top priority, wheel58m. Let me ensure you'll get the best support available in handling this kind of query.

Beforehand, you may consider opening your QuickBooks Online account in a private browser to help rule out the possibility of a webpage issue. You can refer to these keyboard shortcuts to open one:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

Additionally, you can also utilize other supported browsers to ensure a seamless experience when managing your account.

However, if you're still unable to get in touch with us, you can dial the contact information mentioned in the lower section of this article: QuickBooks Online Support. They have the required tools to conduct a thorough review of your account in a secure environment.

Furthermore, I'm including this guide to help you know more after you end your QuickBooks Online subscription: What happens to my QuickBooks Online data after I cancel?

I'll always be on this thread anytime you need help managing your QuickBooks account. Keep safe.