Logo doesn’t show up in my invoices

I'll ensure your logo appears in your invoices, Mike.

Given that you can see the logo in the settings but it doesn't appear in the PDF view, we can perform some basic troubleshooting steps to resolve this problem. Here's how:

For iOS

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

For Android

1. Go to Menu, then tap More Options.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

Once done, check if the logo shows up. If the issue persists, consider uninstalling and reinstalling the app.

Feel free to comment below if you have additional questions.

It only in my mobile app that’s doesn’t appear, went a press preview to see the invoice (pdf format) is blank right side corner. I delete the app and re-install it and still the logo doesn’t appear in the invoice. 

It only in my mobile app it doesn’t appear. 

Thanks for jumping back into this thread, Mike. We really appreciate you taking the time to work through the troubleshooting steps to resolve the missing invoice logo. If you're using an Android device, you can contact our Live Support team for additional assistance on addressing this matter.

Our phone and chat support has the relevant tools and expertise to determine why the logo won't appear during the PDF preview. Here's how you can reach out to them:

1. Click the Menu tab, then the Help icon at the top right corner.
   
2. Select Help and Support and tap Contact Us.
   
   
3. Enter your concern in the designated box to Continue.
   
   
4. Choose how you would like to talk with an expert.

To ensure a smooth and timely connection, please also check their support hours.

On the other hand, it's indeed a great idea to see the logo when previewing your sales form. While it isn't available in the PDF Preview page using iOS, I suggest sending feedback directly to our product development team. They'll gather all your suggestions and might incorporate them in future product updates.

Here in the Community, we're all about helping you get the most out of QuickBooks Online. If you have any questions about your invoice logo or anything else on your mind, drop a comment right in this thread. We'll ensure you have all the necessary details to keep everything running seamlessly.

Well, look after the last update for QuickBooks online, the Logo doesn’t appear in the IOS, have a Phone 16. Hope they can fix this problem, I think the logo give a profesional look to the invoice in PDF format  

I am experiencing a similar problem in Solopreneur.  I can see my logo while working in the invoice but when I send the invoice to a fake company I set up for testing, the pdf is blank in the upper right hand corner.

Hi Tommywiseguy, thank you for reaching out to us in the community.

Let's work together to resolve the issue with your logo not appearing on the invoice PDF.

Based on what you've described, the issue might be caused by an accidental removal of the logo from your invoice template or by its settings. When previewing your invoice, the logo may appear, but ensuring it's properly embedded in the invoice settings can help avoid it disappearing on the PDF after sending.

Here’s what you can do:

1. Ensure your logo is uploaded and saved in the invoice settings.
2. Double-check the preview to confirm the logo is visible.
3. Resend the invoice to your test company.

Once completed, you can review the invoice again to ensure the logo appears correctly.

For additional guidance on customizing and managing your invoices, I recommend reviewing this article: Create invoices in QuickBooks Self-Employed. This resource might help you troubleshoot and optimize your invoice setup further.

If you're still experiencing difficulties, feel free to provide more details, and we’ll be happy to assist you further.