"Looks like we're having trouble syncing", Mobile app will not sync

Queue Bee No · ‎December 17, 2024

This has happened to multiple users in the last couple weeks since we went live with the mobile app. This morning, it's happening to me. Nothing resolves it. I've restarted my phone. I've cleared the app cache. It still says it cannot sync. The only thing we've found that "fixes" it is doing the "Reset app" option in the settings. Unfortunately, this causes data loss. Any time you've entered for the week is just gone. This has happened to multiple users, and they have to just fabricate time, which is obviously not good.

Questions:

1. What is the fix for this when it happens?

2. When will this be permanently resolved?

3. Why, in the year 2024, is an app "syncing" with the server instead of just doing real-time updates? This is insane! I get syncing the customer list or whatever, but why is the time entry data not REAL TIME. The instant I hit Clock In it should update the server, and if there's a problem, it should let me know immediately. It should NOT let me enter time all week then suddenly say "Oh sorry, none of that actually saved and now we cannot sync"

ZackE · ‎December 17, 2024

Thanks for reaching out to the Community, Queue Bee No. I appreciate your detailed information.

When using the QuickBooks Time mobile app, it's designed to sync on its own. If your team members encounter problems with their apps, they can perform the following steps:

Sign out, then log back in to their app. This forces a sync and brings over updated information. To log out, they'll need to go to their profile, then tap Sign Out.
If the same issue occurs, they can try uninstalling and reinstalling their app. Before doing so, ensure any timesheet data stored in the mobile device has been able to sync with your account. The team member can take screenshots of timesheets to replicate the time later if necessary.

In the event the syncing error continues, you'll want to send a problem report from the team member's device.

Here's how:

Access the QuickBooks Time mobile app.
Go to More, Settings, then Help & Support.
Tap Report a Problem.
Choose Other.
Add a brief description of what's occurring. You can also include screenshots.
Select Send Report.

An agent will receive the report and reach out as soon as possible to assist you with troubleshooting. Be sure to review their support hours so you'll know when agents are available.

If you're using QuickBooks Time with QuickBooks Online, you can refer to the troubleshooting processes in our Fix an error when syncing hours article.

Please feel welcome to send a reply if there's any additional questions. Have a great Tuesday!

Queue Bee No · ‎December 18, 2024

I am so sick of these bloated and useless AI forum responses.

"Before doing so, ensure any timesheet data stored in the mobile device has been able to sync with your account."

That's the whole problem.

Queue Bee No · ‎January 15, 2025

I forgot I had already posted about this weeks ago.

This happened to me twice in the last two days.

It's happened to multiple employees.

It's unacceptable.

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"Looks like we're having trouble syncing", Mobile app will not sync