I'm glad to see a new member here in the Community, John. I appreciate you sharing your concern about the magnifying glass search not working in QuickBooks Online. I understand how vital it is to have reliable functionality when managing your financial data, and we take these matters seriously. Let’s work together to troubleshoot the issue.
To start, the issue you’re experiencing may be related to your browser. Occasionally, accumulated cache files can cause unexpected behavior in the program. To fix this, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish it by utilizing the following keyboard shortcuts:
- Safari: Shift + ⌘ + N
- Google Chrome: Press Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
If accessing QuickBooks through an incognito window resolves the issue, we recommend clearing your browser's cache to refresh the system. If the problem persists, I suggest switching to a different supported browser.
Additionally, you might find this article helpful for keeping your accounts, customers, and vendors organized: Merge duplicate accounts, customers, and vendors in QuickBooks Online.
We appreciate your patience and understanding as we work through this together. If you have any further questions or notice any changes in the error behavior, please don't hesitate to reach out. We remain committed to providing you with the best possible service and support.
