Showing results for 
Search instead for 
Did you mean: 
Level 1

Merchant Services Principal Name Change

The Principal Account owner on the merchant services account we use has left the company. We are trying to figure out how to get it updated or if we need to create a new account. So far I have not been able to find any helpful information online nor been able to reach a support person who can provide direction. 


This is impacting our ability to solve payment issues as we often get told we cannot get helped unless the former employee is the one asking. Any help or direction is appreciated.

1 Comment 1
QuickBooks Team

Merchant Services Principal Name Change

Welcome to our forums, @christibea


I want to make sure you'll be routed to the right support that will help you modify in changing the info on your account. They use specific tools to pull up your account in a private place and help you update the owner's info. 


I recommend contacting our QuickBooks Merchant Services Department. They have the necessary tools to help you change credit card processing method.


 Here's how you can reach them: QuickBooks Merchant Team.


Also, I'd like to share this article with you to learn more about the fees and rates for credit card processing: Understand credit card processing rates and fees.

If there's anything else I can help you about managing users in QuickBooks, just let me know. I'd be more than happy to assist you further.

Need to get in touch?

Contact us