My accounts are not showing the balance

I understand that this issue is urgent and requires immediate resolution, CDem. Let me share further details about this.

Currently, we have an ongoing investigation about account balances not showing in the register, the same as what you're experiencing in QuickBooks for Mac. Rest assured, our dedicated team of product engineers is working to address this issue as quickly as possible.

In the meantime, a suggested workaround is to generate a report to get the information needed with a running account's balance.

Furthermore, we encourage you to contact our Customer Care Team to get you in the loop on the latest updates on the issue. This way, you'll receive email updates on the investigation's status and be notified once it's resolved. Here's how:

1. From your QuickBooks company file, go to Help and select QuickBooks Help.
2. Tap Contact Us.
3. Give a brief description of your issue, then click Continue.
4. Sign in to your Intuit account, then hit Continue and Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

Please review our support hours to ensure we can address your concerns promptly.

It's also essential to compare the transactions on your monthly bank statements with those entered into the program to ensure that your accounts are balanced and accurate. Check out this article for the detailed process: Reconcile accounts in QuickBooks for Mac.

I'm only a post away if you need further assistance managing your accounts. It's my pleasure to help.

Thanks for the information. I spent about 2 1/2 hrs today with QB online support trying to resolve the issue and they weren't able to help me. Apparently there is incompatibility between the updated Mac version and the QB version as it's not opening the Backup file accurately. Hopefully someone will be able to resolve the issue. Thanks for your help.