my company address has been changed, I haven't done anything

I appreciate for providing details information regarding why the company address change, Wilgartw. Let's explore a potential cause and find a solution to ensure your account information reflects accurately.

It appears that the company address, city and postal code on your QuickBooks account was inadvertently changed. To verify if this is the case, I recommend checking the Audit Log in your QuickBooks Online. Audit log is used to check the changes of your company settings.

1. Click on the Gear icon at the top right corner and select Audit Log.
2. Once in the Audit Log, set the filter to All Events.
3. Look specifically for events labeled as Changed settings, which will help you see any modifications made, including who made them and when.

This process will help you identify if and when the address was changed, and by whom. Understanding this can aid in preventing future unintended changes and maintaining the integrity of your account information.

For more guidance on how to use the audit log, you can check this article as your guidelines: Use the audit log in QuickBooks Online.

Moreover, to help you review the recently changed the company address, I recommend contacting live support team to assist you. They can provide detailed support tailored to your specific needs.

If you need assistance or additional guidance with adjusting the settings, please don't hesitate to contact us. We're always here to assist you!

I raised this as a ticket with an agent on chat,  and they went through a similar process.   

the outcome was that about a month ago the card I pay for the subscription expired.   There was a mismatch between the intuit billing system and my system,  When I updated the billing system with my new bank card, the billing system incorrectly, and without my knowledge updated my quickbooks system details, including the company address, and my email address (to an address and email that I hadn't used for 4 years).   

I raised this as a ticket with an agent on chat,  and they went through a similar process.   

the outcome was that about a month ago the card I pay for the subscription expired.   There was a mismatch between the intuit billing system and my system,  When I updated the billing system with my new bank card, the billing system incorrectly, and without my knowledge updated my quickbooks system details, including the company address, and my email address (to an address and email that I hadn't used for 4 years).