Thank you for reaching out to the Community about your online banking concern, LetterFive.
We’ll have to run a few troubleshooting steps to connect your new credit card account to QuickBooks Desktop (QBDT) for Mac. Let’s check and verify first your banking information to see if it meets the requirements.
First, ensure your bank supports online banking with QuickBooks. Next, use the search field on the Online Banking Assistant when looking for your credit card account.
Also, use your Financial Institution (FI) formal name and there are no typos. If you continue to get the same result, perform Solutions 2 up to 3 in this article: Fix online banking issues in QuickBooks Desktop for Mac.
For additional resources, the following reference will guide you on how to connect your bank or credit card to the bank feeds: Set up online banking for QuickBooks Desktop for Mac.
We’ve assembled articles to help users manage all bank-related activities smoothly: QBDT Mac guide. From there, you’ll see topics about reconciling an account, classifying downloaded entries, make deposits, to name a few.
Stay in touch if you have additional questions connecting your credit card account to the program. I’ll be glad to answer them for you. Have a good one.
