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uta1
Level 1

My estimates come from quickbooks@notification.intuit.com instead of my email address despite setting it to do so. Support was unable to help. Anyone solve this?

 
1 Comment 1
ArielI
QuickBooks Team

My estimates come from quickbooks@notification.intuit.com instead of my email address despite setting it to do so. Support was unable to help. Anyone solve this?

Let's make sure that your email is set up correctly, @uta1. This will ensure that your estimates are sent from your desired email address. Let me walk you through the process:

 

  1. On the created estimate, click Review and Send.
  2. Check the From field and ensure that the email address is correct.
  3. Once verified, Send estimate.

 

However, after verifying the email address and you still receive estimates from the Intuit notification email instead of your chosen email, we can troubleshoot the program further to address this unusual behavior.


First, please log in to your QuickBooks Online account using a private browsing window. This will provide a fresh session without any stored browser data affecting performance. Follow these shortcuts for opening a private window in different browsers:


Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + N
Safari: Command + Shift + N
 

Then, send another estimate to your email again . If it doesn't work, clear your regular browser's cache to remove specific issues and help the program run efficiently. You can also use other devices and supported browsers to ensure everything works as expected.

 

Additionally, you can run reports for your estimates to monitor the transactions you have created in QuickBooks.

 

After running the report, I can help you print those reports for you to have a hard copies for your records. Simply click the Reply button and we'll respond to you as soon as possible.

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