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Thank you for reaching out to us here in the Community, Joshua.
I can recognize how important it is for you to communicate your thoughts and suggestions, and I’m here to assist you in troubleshooting this issue with the feedback link.
To begin, let’s explore a few initial steps that can help resolve the problem. We can start by accessing your QuickBooks Online (QBO) in your browser's incognito or private browsing mode. This can help determine if an outdated cache is causing the feedback link to malfunction. Depending on the browser you’re using, you can utilize the following keyboard shortcuts:
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you manage to send feedback using the incognito mode, proceed to clear your browser's cache for a fresh start. Additionally, testing the feedback link on other devices and supported browsers can ensure everything operates as expected.
We value your input and it's shared with our Product Development team to help improve your experience in QBO. To track your feature requests, you can visit our QuickBooks Online Feature Requests website.
To further support you in your QuickBooks journey, I encourage you to explore these articles. They offer detailed insights and step-by-step guidance on working with invoices, customizing sales forms, and managing payments effectively:
- Record invoice payments in QuickBooks Online
- Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please keep me updated on your progress, and don’t hesitate to reach out if you have any further questions about managing invoices in QBO or any other QuickBooks-related topics. I’m here to help and will respond as quickly as possible. Take care!
