I appreciate you for following AI help recommendations, Rachel. Let's figure out how to get the left navigation bar back so you can focus on your business.
To start, have you had a chance to perform any browser troubleshooting yet? If not, I'd be happy to walk you through the process. Issues like the left navigation bar disappearing can be due to accumulated data, and using a private browsing mode can help work around this problem.
To save you time, please use either of these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Once done, launch QuickBooks Self-Employed (QBSE) and check if the left navigation bar is visible. If everything works perfectly, clear your cache so the system can start fresh. If the problem remains, consider switching to another supported browser.
However, if you still encounter the same problem after troubleshooting your browser, I suggest contacting our phone support team. They have the right tools, like screen sharing, and the expertise needed to check the cause of this issue further:
- Sign in to your QuickBooks Self-Employed company.
- Hover to the (?) Help icon, then click Contact Us.
- Enter your concern, then scroll down and choose either:
- Chat: Open from 6:00 AM to 6:00 PM M-F PT
- Callback: Open from Monday to Friday, 6:00 AM to 5:55 PM PDT
You can check out this article to learn how and when to contact them: Get help with QuickBooks products and services.
Moreover, you can check out these articles to see QBSE basics and learn how to review and download transactions:
Thank you for your time and effort, Rachel. We're always here to assist you in ensuring your QBSE experience runs smoothly, so if you encounter further issues, please let us know.
