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beeg54
Level 1

My QB ProAdvisor profile doesn't open when I click the Profile icon. Any ideas??

After I click the profile I get a link to open the profile, and I clicked it and just got a screen with the bookmarks on the left.

1 Comment 1
EmaicaD
QuickBooks Team

My QB ProAdvisor profile doesn't open when I click the Profile icon. Any ideas??

Thank you for reporting this, Beeg54. You'll need to perform basic troubleshooting steps to resolve the QB ProAdvisor web page when accessing the Profile. It could also help improve browser performance. Let me guide you through the process.

 

To begin, sign in to your QB ProAdvisor account using a private browsing window. It will disable any extensions and prevent the browser from saving your search history.

 

-For Google Chrome: Press Ctrl + Shift + N.

-For Safari: Press Command + Shift + N.

-For Microsoft Edge: Press Ctrl + Shift + P.

 

If you can sign in without any issues in private browsing mode, you can now clear your browser's cache. Then, if the problem persists, use a different supported browser to determine if the issue is specific to the one you originally used.

 

After this concern is resolved you can now refer to this article if you want to edit some information in your QB ProAdvisor Profile: Update and enhance your ProAdvisor profile in QuickBooks Online Accountant.

 

I'm glad I could assist you with accessing your QB ProAdvisor profile. Should you need further assistance or have additional questions, The Community is ready to help.

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