My role keeps changing from Administrator to Payroll Manager. Is there somewhere else that my account needs to be updated to keep it set to Administrator?

Hello, @SabrinaDQP. It seems the system is not saving your updated role as intended. This can sometimes happen due to syncing issues or permission conflicts. To resolve this, have the Primary Administrator remove you as a user from the Manage users page by clicking the dropdown arrow next to Edit, then re-invite you using the same or a different email address.


When re-adding you, the Primary Admin can assign you the Administrator role during the initial invitation process.

Feel free to reach out again if you have any other concerns. I'm always glad to help!