Yes, you can fix the data connection issues between QuickBooks and Square without disconnecting the app, debbloon. Let me mention below.
Before anything else, please know that QuickBooks only relies on the data sent by Square. However, we can check if this is a data connection problem by performing some mobile app troubleshooting steps. Follow the steps below to get started.
For iOS devices:
- Click the Menu at the upper right.
- Select Help & Feedback.
- Then, click Refresh Data and select Refresh.
For Android devices:
- Click the Menu at the upper right.
- Select Settings.
- Then, click Refresh Data and Yes to confirm.
Once done, let's check if transactions are downloading in the QuickBooks app. If the same thing happens, I suggest uninstalling and reinstalling the app.
If Square transactions are still unavailable, let's log in to your Square app and check ongoing system maintenance or possible notifications that need attention.
However, if there are no issues with Square's end after checking, I'd recommend contacting Square support. They have the necessary tools to troubleshoot what causes the problem or investigate further.
Once the data connection returns, let's review the downloaded transactions from Square and match them with your QuickBooks records to ensure financial accuracy.
Feel free to return to this thread if you need clarification on why Square transactions stopped from coming into QuickBooks. I've got your back.
