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terriayanna-gmai
New Member

My subscription suddenly doubled this month from 15 to $30. Also, it says that I am paying for two subscriptions. Anyone know what this could be about?

 
1 Comment 1
SarahannC
Moderator

My subscription suddenly doubled this month from 15 to $30. Also, it says that I am paying for two subscriptions. Anyone know what this could be about?

I'll route you directly to our Support Team to get the correct reason why it happened. I'll show you how to contact them, terria.

 

Our Support Team will go to check your account in detail. This way, they can provide you with the reason why you're getting $30.  Here's how:

 

  1. Within your QBO account, go to the Help icon.
  2. Select Contact us.
  3. Enter description and follow the on-screen instruction to complete the process.

qbo.PNG
 

I also encourage checking these articles to gather more details about the upcoming changes for QuickBooks pricing:

 

 

Additionally, you can visit this link for tips about managing QuickBooks subscription: Manage billing, payment, and subscription info.

 

Please utilize this thread if you have other concerns. I'll be around to help in any way that I can.

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