No way to change mailing address in Intuit account "Preferences" pane

I appreciate you bringing this matter to our attention, @donutfactory.

Before anything, I'd like to know what product you currently use so I can provide accurate steps. 

Moreover, there's no option to modify the mailing address under Preferences in managing an Intuit Account. However, you can only change your email address and phone number. 

That said, I recommend contacting our Customer Care Support Team, who can investigate this further and provide you with more information. Here's how you can reach them:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, you can browse this article to learn more about your subscription and update your billing information: Manage QuickBooks Online Subscription.

You're always welcome to go back to this thread if you have additional questions or concerns about updating your personal information or any other processes within the program. Have a good one.

Preferences still shows the old address. Also I don't have a Quickbooks account, so I must have landed here by mistake. I was just trying to get this changed in the overall Intuit account, which I use for Turbotax. I would have thought these were Intuit preferences, not Quickbooks preferences. Is this a TurboTax problem then?

The Preferences pane still shows the old address. Also, I don't have a Quickbooks account, so I must have landed here by mistake. I was trying to update this in the overall Intuit account, which I use for TurboTax. Is this a TurboTax problem, then?

I appreciate you for taking the time to drop by the forum.

We have a separate discussion forum where we can interact with developers and software engineers about our products. I recommend posting your concerns on their forum, as they are the best person to provide your queries. You can post your concern through this link: https://ttlc.intuit.com/turbotax-support/en-us.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

I am logged into turboTax online.  Don't know why this is being referred to Quickbooks.

It seems like your concern is about TurboTax's functionality, Danny68. Let me route you to the correct support.

If your concern is more about TurboTax than QuickBooks Online (QBO), I suggest accessing TurboTax's community. Just like in the QBO community, TurboTax also has experts who can help you fix this matter.

If you have QBO and wish to edit your sign-in information, please access this material: Update or change your Intuit Account sign-in information.

You can always share your concerns with us, Danny68. Please feel free to reach out, and we will respond promptly!