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Sandiinhr
Level 1
posted
‎February 22, 2024 12:50 PM
last updated ‎February 22, 2024 12:50 PM

One company back-up, two computers

Excuse any terminology errors - I am a payroll clerk, not a techie, (but I love techies). Here is my problem: I have QB desktop premier with enhanced payroll. I use my PC almost all of the time to generate company payroll. I will be out of town in June, and will take my seldom used laptop with me, to do Payroll while I am out of town. 

I back up the company using Intuit Data Protect Backup, from my PC. As a test for being out of town in June, I opened my laptop and tried to "restore" my company file from the on-line backup. Nope. Laptop does not see the backup. 

How can I "tell" Intuit Data Protect to link the two devices to the same Company back-up? I can handle any kind of restore, export etc. Whatever is needed.

Thank you.

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2 Comments 2
Candice C
QuickBooks Team
QuickBooks Team
‎February 22, 2024 01:51 PM

One company back-up, two computers

Good evening, @Sandiinhr. 

 

Welcome to the QuickBooks Community! 

 

With all the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share to review your account. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Click the Contact Us button. 
  4. Enter your question and hit Let's talk. 
  5. Scroll down and choose to Get a callback. 

 

It's that easy! 

 

Keep us updated on how the call goes. I'm only a reply away if you need me. Have wonderful day! 

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4Gal
Level 11
‎February 22, 2024 05:06 PM

One company back-up, two computers

@Sandiinhr 

IDP is not reliable. You should take a normal way to backup and restore. 

You can create the backup file (*.qbb) locally and upload it to your cloud drive (e.g GDrive).

Download the backup file on another computer and restore it locally.

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