Our Admin is no longer with company and we do not have access to our account.. How can we change the Admin ?

Welcome to the Community, SClinton. Let's process a request form so you can change your company file's admin. I'll guide you throughout the process.

You can submit a request form to our account protection team if the primary admin of your QuickBooks Online (QBO) company can't transfer the role to you. Following the standard procedure for assigning admin roles is vital to protect your account and mitigate data breaches or other security risks. The required documents differ based on your business type.
 
For Sole Proprietorship, you need to prepare: 

• Your business license.
• Your photo ID (driver's license, state-issued ID, or passport).

For other types of business, refer to this material: Request to be the primary admin or contact.  
 
Once the transfer is complete, we will quickly review your case. After the assessment, you will get an email update from no_response@intuit.com with the status of your request. If the admin role transfer succeeds, use the provided email address to sign in to QuickBooks next time. If it fails, we will explain why and guide you on the necessary steps.

Furthermore, enhance the management of your company file by adding extra users. Refer to this article for the outlined process: Add and manage users in QuickBooks Online. 

In addition to that, our QuickBooks Live Expert Assisted is here to help handle your account and give you strategic advice for your business.

This thread remains open for more questions about transferring admin roles to your QBO account. I'm here to ensure that everything gets resolved. Keep safe!

@SClinton 

Another option, you can purchase a 3rd party service to migrate data to anew QBO account.

How do I change my admin email.  My old email is an aol email that I no longer have access and I need to accept changes on quickbooks to run payroll.

Welcome to the community, jgforddds. 

To change your admin email, sign in to your Intuit account and update the email address.

If you no longer have access to your email address or phone number:

1. Complete the account recovery form.
2. Upload one of the following documents:
   • Driver's license
   • State ID
   • Passport
   • Notarized document

You’ll receive an email from no_response@intuit.com within one business day with instructions to reset your password (business hours: 8 AM–5 PM PST, Monday to Friday).

Alternatively, you can follow these steps if you still have access to your phone number:

1. Visit the sign-in page and enter your account's email address or phone number. 
2. Select Sign in, then click Text a code to [your number].
3. Check your text messages for the verification code. Keep the sign-in page open.
4. Enter the code and follow the instructions to sign in or reset your password.

Once signed in to your Intuit account, follow these steps to update your email address:

1. Go to Sign in & security and select Email address.
2. Provide your current email address and click Save.
3. Check your inbox for a 6-digit verification code. Enter the code in the Verification code box and select Continue.

Your email address will now be updated.

You may check this article for more details: Recover your Intuit Account if you can’t sign in.

Let me know how it goes or if you have further questions. We're here to help.