Our bank has a drop box for our business account login which has to be selected and I believe I am unable to connect through quickbooks. How do I fix this?

Hi there, events4.

It's a good thing you've added further details about your concern.  Let me share some possible reasons why the system isn't displaying the drop box when logging in to the bank's website.

If it's your first time to connect the account in your book, maybe the bank account has multiple names on our list. This is one of the common reasons which triggered to connect the account in QuickBooks Online.

With that being said, let's ensure to select the correct link of the bank. It would be best to copy the URL from your bank's website to ensure that you'll be using the right one when linking that account. 

Aside from that, there are still more reasons that you can find here. Once you're done exploring the article, let's try to connect the account one more time. To guide you further, please follow the steps below:

1. Within the Banking page, click Connect account if it's your first time to link an account in your book. If it's not, click Add account at the upper-right corner.
2. Enter the URL of your bank. 
3. Select the type of account you want to connect.
4. Click Connect.

As long as it's supported by QuickBooks, we should be able to connect and view the display drop box. Then, enter the username and password you use for your bank's website. 

For more tips and detailed steps on how to do it, you can check it out through this article: Learn how to add your bank to automatically download your transactions. You may proceed to Step 1: Connect a bank or credit card account to get further information with the process. 

Let me know if you have more questions about it. I'll be here to respond to you as soon as possible. Take care!

I have the correct bank selected. Still won’t connect. I would like to have someone call me to discuss how to get this figured out.

I have the correct bank but it still will not connect to my account. I would like to have someone call me to fix this problem.

 Hi there, events4.

I suggest requesting for a callback, so someone from our team can contact you. This way, we can directly assist you in fixing the issue.

Here's how: 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about unable to connect the bank.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page. Then, click the Get a callback.

7. The contact information windows displays.

8. Enter your contact information and pick the Call me button.

You'll see confirmation of your request and the estimated time until a support agent calls you back.

You can check this article for additional information on how to add your bank and credit card accounts to automatically download your recent transactions in QuickBooks: Connect bank and credit card accounts to QuickBooks Online.

Please check this article on how you can fix different banking errors: What to do if you see a bank error or bank transactions won’t download.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.