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Level 1

Our federal eservices is not working. I can't get someone at intuit who can help me. we have the subscription. there is nowhere to edit out federal eservice enrollment

 
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QuickBooks Team

Our federal eservices is not working. I can't get someone at intuit who can help me. we have the subscription. there is nowhere to edit out federal eservice enrollment

Thanks for sharing your concern with us, @kathy81.

 

For now, the best option to edit your online payroll service info is by contacting our payroll support team. This way, they can check the details of your payroll account and help you update your E-service enrollment.

 

Here's how:

 

Option 1

 

  1. Click the Help icon.
  2. Hit the Contact Us button at the bottom. 
  3. Enter your concern in the description, then click Let's talk.
  4. Select Get a callback.

 

Option 2

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact Us.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

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Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.

 

To ensure we address your concern on time, check out our support hours.


In case you need help in performing other tasks in QuickBooks Online Payroll, you can check our articles here. Make sure that the topic is set as "QuickBooks Online Payroll."

Just tag my name in the comment section if you have any other concerns or questions. I'm always here to help. Stay safe.

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