Hello there, @Phil W. Thank you for posting here in the Community.
I want to ensure I can provide a timely solution to keep track of your finances. Thus, I have to ask for more details about your concern so I can come up with the best resolution for you.
Did you encounter a specific error message while doing the process? Additional details about would be much appreciated such as screenshots and error message.
Let me know, I’m looking forward to your reply. Have a great day.