Thanks for the update, Wray.

I tried replicating this on my sample file and the bill won't show up after I've fully paid it. It looks like the error persists even after performing the troubleshooting steps provided by my colleagues. I suggest reaching out to our Customer Support Team to further investigate this odd behavior. 

To reach them:

1. Go to the Help menu and select QuickBooks Desktop Help. 
2. Click the Contact us link. 
3. Enter a brief description that the vendor's bill still shows up in the Pay Bills window though it doesn't have any existing balance. 
4. Click Continue. 
5. Choose a way to connect with us. You can either Message an agent or Talk to a specialist. 

You can also refer to these article that'll help you with your payables: 

• Pay bills in QuickBooks Desktop
• Accounts Payable workflows in QuickBooks Desktop

If there's anything else that I can help you with, please leave a reply below. 

I am having EXACTLY the same problem.  Tried all the above steps.  Was this ever resolved for you?

I am having EXACTLY the same problem.  Tried all the above steps.  Was this ever resolved for you?

Hello there, pottsmom13,

I appreciate the steps you've taken to resolve this error on your own. Since none of the steps provided above worked, I recommend reaching out to our QuickBooks Support. They'll be able to check your account further.

Here's how:

1. Click the Help menu.
2. Select QuickBooks Desktop Help, or press F1 on your keyboard.
3. Click Contact us.

Check these articles for future reference:

• Pay bills in QuickBooks Desktop
• Accounts Payable workflows in QuickBooks Desktop

Let me know if you have other concerns in QuickBooks, I'll be right here to help.

I did reach out to support, and they were unable to resolve the problem.   I still have that paid/unpaid invoice sitting in my pay bills window.

I did contact support, and they were unable to resolve the problem.

:(

Hi Wray.  I was hoping you would post.  I won't bother with calling support since you have already done that.  I deleted ALL my bills and bill payments and re entered everything.  Now different vendors are showing a balance in the pay bills window.  It is completely random.  My trial balance is correct so I'm just going to let it ride for now.  If I ever resolve it,  I will post here.  I'm sure you have spent many hours as I have looking for a solution.

My Vendor tab goes right to the list of vendors. there is not an option for Vendor Center and I cannot find that.

Tom 

Thanks for joining us here, Tom.

It seems like you're using an online version of QuickBooks. You can verify the open bills of your vendors by following the steps below.

1. Go to the Expense menu.
2. Select Vendors.
3. Select the Vendor that has an open bill, then click to view the transactions.
4. Click the Filter drop-down arrow, on the Type field, click the drop-down and select Open bills.
5. Choose the correct date. 
6. Click Apply.

Once done, view each unpaid transaction and click Make payment to record the amount.

In case you'd like to track the unapplied payments, we can pull up the Customer Balance Detail or Vendor Balance Detail report. I'll show you how.

1. Go to the Reports menu.
2. Select either the Customer Balance Detail or Vendor Balance Detail report.
3. Then review the report to identify any unapplied payments.

I'll be around if you need further assistance in the future. Have a great day, Tom!

I had the same issue and after various attempts I finally found one that worked. In my case I had an invoice entered with a $140 line item and another line item for a $3 credit (actually I'm using the CDN version so the credit was HST ITC which might have contributed to the issue being a -ve amount?). When I deleted the difficult invoice and set it up instead as a new invoice and new credit, I was able to clear the paid bills item. Just be careful to first void the payment before voiding the problem invoice. All good now!

Thank you, thank you, thank you!  This worked for me!