I got an email that my payments were going to close and won't be able to receive payments. I called and they told me I needed to send over some documents. After that call I received an email stating that I can start accepting payments again. So I assumed everything was cleared up and processed an invoice. they held my funds stating that I still need to send over the documents to reopen my payments, even thought they literally sent me an email stating I am able to process payments again. After turning in the documents you came back and told me without any explanation that they came to conclusion that they are going to close my account and my funds are frozen. I called numerous times and been on the phone for hours trying to get an explanation and a route to get my money back. You refuse to let me speak to the risk management office and won't give an explanation as to why you can't send back the money to client. the last time I spoke to the customer service team they told me they are going to hold my funds for at least 180 days while they review my account. You guys already reviewed my account and closed it. I don't understand why my funds aren't being returned to the vendor so that they can pay me another way. Why are you guys being so incompetent? You are ruining lives and families. If I dont find a solution to this within the next week I will be informing the BBB FTC and getting legal counsel to get my money back.
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