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My account was closed with a lot of money stuck in it. I never got an explanation why and no response from risk management on when I’ll get paid the funds in my account. Can someone from there respond ! Or I will be reporting this to the better business bureau and looking into suing
This isn't the experience we want to give, @purpleshirts.
To help you check the status of the closed account, I suggest reaching out to our Customer Support team. Their tools can access this information in a secure environment and provide you further instructions on how to get your money.
You can reach them by arranging a callback or through chat. You can do it by going to the Help icon at the top right of the account. Follow the steps below:
Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
I'm also adding this resource to know more about recording invoice payments: Record invoice payments in QuickBooks Online.
Let me know if you still have follow-up questions about customer payments or any other concerns. I'll be there to help in any way I can. Have a wonderful day!
I already have multiple times, risk management still has not contacted me back
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