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BWH123
Level 1
posted
‎December 28, 2022 05:18 PM
last updated ‎December 28, 2022 5:18 PM

PLEASE PLEASE HELP ME!

I've been experiencing a NIGHTMARE. 

 

My deposits are all being held with absolutely no explanation as to why. I've been calling support almost daily and I'm told different things every time and always promised it's taken care of. Every week the number of funds I can't access grows. I have spent 1 to 2 hours on the phone daily with support. I'm told that the "Risk Department" isn't a customer facing so there's no way I can speak to them. No one has any idea what's going on. I can't pay my team or my vendors because I can't access my money. I am literally in tears and have no idea what to do or where to turn. 

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2 Comments 2
Fiat Lux - ASIA
Level 15
‎December 28, 2022 06:19 PM

PLEASE PLEASE HELP ME!

You may follow what the poster did in the testimony

https://quickbooks.intuit.com/learn-support/en-us/payments/withheld-payments-solved-read/00/1124222

 

then you should use a 3rd party payment processor and don't accept payments by QB Payments for the time being. Are you running a B2C or B2B company?

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LeizylM
QuickBooks Team
QuickBooks Team
‎January 03, 2023 03:38 PM

PLEASE PLEASE HELP ME!

Thanks for letting us know about your experience with customer support, BWH123. 

 

Also, this is not the impression we want you to have when getting in touch with our representatives. 

 

After reviewing your cases, I can see that the payments team is currently working with you regarding the next steps. However, if you did not receive an update from them, I encourage you to reply to this thread in the Community. This way, we can take another look or help you. 

 

Keep in touch to let me know how it goes. I want to make sure everything is taken care of. I'll make sure to get back to you. Take care!

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