Hello there, Shepard.
This isn't the kind of service I want you to experience with the support regarding your concern. I can also see how important it is to reactivate the client's payroll to start managing it on your end. Let me provide insights on how changing the primary principal works in QuickBooks Desktop and route you to the right support team to assist you further.
Since you've mentioned that the needed documents to modify the primary principal have already been submitted, please know that the changes take 3–5 banking days from the date we receive the documents. You’ll then get a status email from us.
However, since you did not receive the confirmation email within the time range, I recommend contacting our QuickBooks Desktop Support Team again. They're the best support group for such inquiries as they can request account information. This allows them to check the request status and assist in activating the client's payroll account.
In case you need to see a table list that contains different types of payroll contacts and their role, you can read this article: Change your primary principal, payroll admin, or other payroll contact.
Click the Reply button below if you still have questions about changing the payroll contact to manage the connected bank account in QBDT. I'll be happy to help you further, tshepard. Take care!
