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I am a QBO Pro Advisor from Hong Kong since 2014. However, without prior notice, all our clients' accounts were taken away from the proadvisor price since July last year, and at the same time with a price increase; and further to this, there's another increase upcoming next month in July. We strongly believe this is unfair, and we have no channels to contact with until now.
We have tried by all means including using the online chat with different CS representative, but EVERYONE OF THEM failed to continue discussion and just left the chatbox idle until it's disconnected when talking about this issue.
I demand a proper channel in communication, and the immediate restore of all our accounts to be proadvisor offers, and a compensation of all overpaid amounts we lost since last year.
Nice to see you in the Community, RockyKam. This isn't the experience we want for you. For this situation, you would need to call us, especially since this is a public forum, and we would need access to your account information. I am adding this link which includes the number under Speak to an Expert.
Let me know how it goes and if you were able to get your matter resolved. I will be around. See you soon.
It's better you can provide a toll-free number, or get me an email to directly contact with.
The link you provided doesn't help.
No such expert came to rescue me so far, it's just the end of another kicking around in the chatbox, or being redirected to here again as a solution.
I would like to have either a toll-free number to call to, or direct email to send to a true corresponder.
All these doesn't work, please see below:
chatbot:
Kindly try that link. As mentioned earlier, I am from the sales team and do not have much access to care support's system.
https://help.quickbooks.intuit.com/en/contact
You may try this number as well. [removed].
All doesn't work.
any new answers? anyone?
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