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Big-Al
Level 3

QB 2023 upgrade

I keep getting a notice when I first log on daily about a QuickBooks 2023 upgrade being ready to download and install. Is this an upgrade that is part of the annual contract, or is this a sales notice that we will be asked to pay for upon download? When I click on the "check out what's new .." I get a screen to take a product tour or "Buy online".  Why would we "buy" when our existing system works and is still supported?

 

  Is it required annually to upgrade?  How long will QB continue to support 2022?  I also would guess that we would need to coordinate upgrade with all users and our server ... true?

6 Comments 6
Fiat Lux - ASIA
Level 15

QB 2023 upgrade

They will support QBD 2022 until May 2025. If you don't have any issues with QBD 2022 or need any of the features available in QBD 2023, you should wait to upgrade your version at least until next year's Q2.

Giovann_G
Moderator

QB 2023 upgrade

Hello, Big-Al.

 

No. You don't need to upgrade annually. QuickBooks 2022 will be discontinued on May 31, 2025, since each version has a 3-year life cycle.

 

You might see a pop-up when you launch QuickBooks Desktop stating that a new software update is available. The system will suggest this to keep your software updated, which will help you take advantage of new functionality and protect you from potential technical problems in the future.

 

If you'd like, you can disable the QuickBooks update service notification/pop by following the steps below.

 

Step 1: Turn off the Automatic Updates.

 

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click the Options tab.
  4. Choose No under Automatic Update.
  5. Once done, hit Close.

 

Step 2: Turn off Software pop-up messages.

 

  1. From the Edit menu, select Preferences.
  2. From the Preferences window, click General on the left column
  3. Go to the My Preferences tab.
  4. Check the box next to Turn off pop-up messages for products and services.
  5. Once done, hit OK.

 

Visit our QuickBooks Community help website for references if you require guidance or tips in the future: QuickBooks Help Articles page.

 

If you have further questions or concerns, let us know. We're available to help you 24/7.

personaltouchproducts
Level 1

QB 2023 upgrade

Hi, I have QB Premier MFG - 2020, and I am receiving constant upgrade messages. It seems like I am being forced to upgrade or cannot run my software. Is that correct?  Or will my software be limited. I understand you will no longer support 2020 but wondering if there some way to stop the messages and allow to continue to use the 2020 software. Also, my QB has begun to lock up after 15/20 minutes of program use. This has coincided with the upgrade messages... nefarious?   Thanks, John

Fiat Lux - ASIA
Level 15

QB 2023 upgrade

@personaltouchproducts 

Just ignore the message. As long as you are connecting with internet, a new message will appear randomly. What do you mean with "QB has begun to lock up after 15/20"? 

DivinaMercy_N
Moderator

QB 2023 upgrade

Hello there. I'm here to share some information about this.

 

I agree with Fiat, in addition to that you can click the or No, thanks buttons to close the upgrade messages since the option to stop them is unavailable.

 

On the other hand, you can enable the pop-up blocker in your browser to prevent pop-ups from showing up. Here's how:

 

  1. In your browser, select the Lock icon located at the left of the address bar.
  2. Next, select Site Settings (Google Chrome) or Permission for this site (Mozilla browser).
  3. Hover to the Pop-ups and redirects section, and choose Block from the drop-down menu.

 

For more references about the discontinuation of QuickBooks Desktop (QBDT) 2020, feel free to read this article: QuickBooks Desktop 2020 service discontinuation policy.

 

Then to fix the lock-up issue of your QBDT, we can run the Run Quick Fix My Program in the QuickBooks Tool Hub. Let me guide you on how:

 

  1. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
  5. In the QuickBooks Tool Hub, select Program Problems.
  6. Select Quick Fix My Program.
  7. Start QuickBooks Desktop and open your data file.

 

Please visit this article for reference: Repair your QuickBooks Desktop for Windows. 

 

For additional troubleshooting steps, check out this link: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error).

 

If you have other concerns about managing your program, please don't hesitate to leave a reply below. Have a good one and stay safe. 

Vrodse
Level 1

QB 2023 upgrade

To avoid getting notice /pop-up when QB2023 is opened the checking  the "avoid pop up meessages" at preferences will not stop  "uPgrade to newer version" annoying pop up . You can click 'NO' or the'X' everytime  

or thru command prompt

 

cd\
cd C:\ProgramData enter
cd Intuit
cd quickbooks 20** (i guess which ever version u have)
cd components
cd downloadQB33
cd SUpgrade
del qbUpgrade.ex
dir

then del ****2024

close restart and restart QB
you should not get the upgrade notice

 

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