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sgillett
Level 2
posted
‎September 10, 2022 09:02 AM
last updated ‎September 10, 2022 9:14 AM

QB creating accounts in Chart of Accounts - looking for corporate resolution

Hi,

QB checking (Green Dot) added two extra bank accounts. These were removed with help from support after merging, changing names, and merging again (though no explanation of why QB messed with our Chart of Accounts). Since then payroll was run, but it tried to draw from one of the accounts that was removed and it caused an NSF charge of $100 from QB third-party provider, Paycycle Inc.

The money for payroll was wired for payroll to them - but we're unable to reconnect Payroll.

QB Payroll (XXX XXX XXX) is unable to create a case. QB support passes us off to them without creating a case number. Intuit Office of the President 

(https://www.intuit.com/company/contact/office-of-the-president/ )

won't do anything without a case number.

 

Does anybody have a personal contact at Intuit to resolve? thanks.

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1 Comment 1
GlinetteC
Moderator
Moderator
‎September 10, 2022 11:20 AM

QB creating accounts in Chart of Accounts - looking for corporate resolution

If I were in your situation, I'd also feel upset about not getting the right help, sgillett.

 

Let me make it up to you by making sure you'll be redirected to our payroll support team to investigate the issue further and provide you with a ticket number, which you can use if you feel you need to contact the office of the president.

 

Here's how:

 

  1. In QuickBooks, click Help at the top. 
  2. Select Search, then click on Contact us at the bottom. 
  3. Enter your concern in the box provided and click Continue. 
  4. Choose a way how to connect with us.  

 

Note that our agents are available Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT. 

 

Meanwhile, please visit our General Support page for more QuickBooks tips.

 

I'll keep an eye on this post in case you have some follow-up questions. I'm here to help you.

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