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Level 1

QB-Desktop-Mac Finance Charges weirdness

I'm on QB for Mac Desktop 19.0.4 R5 / Catalina 10.15.3. In credit card reconciliation, typically I would enter finance charges in the dropdown box and select the finance charges expense account. This was set up decades ago and I've never had any issues. 

Today I went to reconcile my credit card and discovered the last three reconciliations had disappeared. I redid them. But something odd is happening to the finance charges. It is now showing them as an expense on the subsequent reconciliation. If I look in the chart of accounts, it shows them on the credit card statement as cleared and they are showing up on the appropriate expense account report. But if I pull up the reconciliation window, it is showing them as charges to be cleared. 

Has something changed? How do I fix this?

3 Comments
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QuickBooks Team

QB-Desktop-Mac Finance Charges weirdness

Thanks for posting to the Community, @swangem.

 

It should clear up in your reconciliation window since it's already cleared in your account register.

 

In that case, let's verify and rebuild your data. It finds the most common data issues in a company file and fixes them.

 

Let's verify first your company file for errors or data damage. Let me show you how:

  1. Go to the File menu and then select Utilities.
  2. Select Verify Data, then select OK.

If you see "Your data has failed the integrity check.", you need to rebuild your life. If you see no problems with your data, you're good to recheck your reconciliation page.

 

To rebuild your company file, follow these steps:

  1. Select File, then select Utilities.
  2. Select Rebuild Data, then select OK to close all windows.
  3. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
  4. Once done rebuild, select OK.

Also, you can verify your company files again to make sure your file is free from errors or damage, rebuild the files again.

 

Please let me know by leaving a message to this post after doing these steps. I'm always here to help. Take care!

 

Highlighted
Level 1

QB-Desktop-Mac Finance Charges weirdness

I did a couple of things that may have resolved the issue. 1) I restarted my computer and QB. 2) I recognized that when I undid 3 past reconciliations, it didn't undo the finance charges. So I deleted the duplicate charges that hadn't been cleared out by the reconciliation and that seems to have resolved the problem. 

Highlighted
QuickBooks Team

QB-Desktop-Mac Finance Charges weirdness

I'm glad you're able to resolve this issue, @swangem.

 

I appreciate you for sharing the steps you've performed to resolve this. The troubleshooting steps you've provided can help other users you're also having this same issue. 

 

In case you want to learn some best practices in managing your QuickBooks Desktop for Mac, you can check our Help articles page for reference.

 

Should you have any other concerns or questions, do leave a post here in the Community. I'm always around to help. Stay safe!

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