Let's get this sorted out, @lmgawf.
You should be able to set a closing date and password when you sign in as an admin to your company file. Since the Set Closing Date option is grayed out, your company file may have data issues. To get this resolved, let's run the verify and rebuild utility tools to fix data issues on your file. Here's how:
- Go to the File menu, then hover over Utilities and select Rebuild Data.
- On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
- Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
- When the tool finishes, select OK.
- Go to the File menu. Then hover over Utilities and select Verify Data.
- Let the tool check your file for data issues.
If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage. If QuickBooks finds an issue with your company file, select Rebuild Now.
If you get the same result after the troubleshooting steps, I recommend reaching out to our QuickBooks Support Team. They can further check on this matter and provide in-depth troubleshooting steps to get this resolved.
Should you need further assistance setting a closing date and password, I'm available here to help any time! Have a good one, @lmgawf.
