Let's work together to fix your QuickBooks Online app's unusual behavior, @jpatt1. I'm here to guide you through the process.
To address the issue, let's begin with basic troubleshooting steps to refresh your QuickBooks Online app. Over time, the app's cache can accumulate, leading to performance issues and unexpected behavior. Ensure you have a stable internet connection and that your app is updated to the latest version.
For iOS devices:
- Go to your phone's settings.
- Select General, then choose iPhone Storage.
- Tap QuickBooks Online from the application list.
- Select Offload App to free up the storage without deleting the documents and data for the app.
For Android devices:
- Go to your phone's settings,
- Choose Apps (varies by device).
- Select QuickBooks Online from the application list.
- Go to the Storage section, then tap Clear Data.
After performing these steps, power cycle your device. If the problem persists, uninstall and reinstall the app.
As a workaround, please access your QuickBooks using your mobile browser to work with your clients and invoices.
Moreover, I also recommend contacting our support team again to ask for an update on your case. They can further investigate the issue and provide a more permanent solution.
Additionally, the QBO app allows you to receive invoice payments using your mobile device.
Let us know if you have other concerns with your number formatting in QuickBooks. We're here to help you in any way we can.
