QBO Billing - Erroneous charges

CFPM · ‎April 26, 2025

There was a glitch when I originally signed up for QBO (11/2023) for my 2nd business during a cyber-Monday deal. My initial attempt, resulted in my card info being placed, but on submission there appeard to be an error. I called QBO to see if that account was made or should I start over again. I was assured that they did not see my information, and to proceed to make another attempt. I did and it was successful. After the first month, I noticed I was being billed 3 times by QBO - 2 of the charges were appropriate, and the 3rd was that erroneous profile that did end up being created. I called QBO, they found the account number associated with the 3rd inactive account The agent at that time said they will refund me and I should no longer have an issue.

Recently, I was coming through some of my billing statements and noticed I was still being charged for 3 QBO accounts. I called again, the agent stated he saw my prior discussion and they did not close that 3rd account, but did refund me. He did not have an explanation as to why the account was not closed at the prior phone call, though he did cancel the account for me at that time (4/2025). I have since had several attempts at talking to someone at QBO to assist in a refund. The refund process requires me to login, which I cannot do, as I have never had a login for that account, and it states that I can only receive up to 60 days of charges. I am requesting Intuit reimburse me in full for all erroneous charges. I need someone to help.

JeraldR

I hear your concerns and I want you to know that we take this matter seriously, @CFPM. You've shown remarkable patience throughout this process, and that doesn't go unnoticed. Let me help you contact our support team again, who can provide a thorough review of your account and discuss potential refund options.

Here's how:

Locate the Help icon in the upper right corner of the screen.
Enter Contact Us in the search bar that appears.
Click on the Contact Us option from the search results.
Select your preferred method of communication from the available options.

Moreover, to check our support availability time and date, review this resource for more information: Get help with QuickBooks products and services.

Additionally, this article guides you on how to verify unfamiliar Intuit or QuickBooks charges: Understand Intuit charges on your credit card or bank statement.

You're not alone in navigating this billing issue. If you have any additional questions or concerns about your Intuit charges after speaking with our support team, please feel free to return to this conversation. I'll be here to assist you.

CFPM

Thank you. What would be easiest for myself, the customer, is to have someone from your team who IS able to help with this matter and reach me via email or by phone.

Ethel_A

In QuickBooks Online, you can request a callback from our Live Support team, @CFPM.

To schedule a callback for QuickBooks support. You can reach them anytime using QuickBooks Advanced. They are also available Monday to Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT, for Solopreneur, Simple Start, Essentials, and Plus.

Here's how:

Click the Help icon in the upper right corner of your QuickBooks Online screen.
Select the Search tab, then click on Contact Us.
In the How would you like to connect with us? section, choose Callback.
Fill in your contact information.
Select Have us call you.

Also, consider upgrading to QuickBooks Advanced if you want 24/7 support from our Live expert team.

Lastly, I'm adding this article to help you manage or update your billing information: Manage billing, payment, and subscription info.

If you need further assistance requesting a callback in QuickBooks Online, comment below. I'm always here to help. Have a great day.

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QBO Billing - Erroneous charges