QBO deleted me as the primary admin user

Hello there, Pdickson.

Currently, we have an ongoing investigation (INV-90601) about QuickBooks Online deleting primary admin users. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the case's status and be notified once it's been resolved. I've added the steps below:

1. Tap the (?) Help icon.
2. Click on Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Select I still need a human.
5. Choose Contact Us to connect with our live support.
6. Select Messaging or Get a callback.

If you're all set, feel free also to explore the QBO All Help webpage to learn more about managing your account.

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

O I HAVE CONTACTED SUPPORT.  I am still waiting for them to fix it.  It has been 3 weeks and several calls.  THAT is the problem.  

Hello QBO my admin user was deleted too, surprisingly without any previous notice, my company BWRB International, and I was the only one who can add or delete users, so it is extremely urgent for me to reactivate my user, or create a new admin user, I'll wait for an answer, couldn't find where to write this so I'm doing it here. I'm finding that there are many users with this problem, will be solved soon?

I'm joining this thread to provide answers to your concern, jarodriguez. 

I understand the urgency of resolving this ongoing investigation. For now, there's no specific timeframe when this issue will be resolved. Rest assured our engineers are doing their best to fix this as soon as possible.

If you haven't contacted our support team to add your company details to the affected users, I encourage you to call our support team. Please follow these steps to do so.

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
   
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.
    

In the meantime, you can request a Primary Admin claim by following the steps in this knowledge base article: Request to be the primary admin or contact.

We appreciate your patience as we continue investigating this. If you have other concerns, the Community is always available to help. Feel free to share your inquiry, and I'll be prompt in assisting you.

I finally got ONE of my companies back.  It took me sending in a picture id, articles of inc, a signed letter from my partner (husband), to get it resolved.  Took three weeks.  Still working on the second company they deleted my profile off of.  Have they sent you the link to recover your account?  

Direct Support phone number 1-800-446-8848