QuickBook Billing & Subscription page is unresponsive

Let's work together to fix the issue of why you're unable to access the Billing & Subscription page of QuickBooks Online (QBO), Wilson.

I appreciate you taking the time and initiative to perform some troubleshooting steps, such as using other supported browsers. 

Since the issue persists, I suggest navigating to the Accounts and Settings through a private/incognito window. The private window will not save any history and doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue. To start incognito mode, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to access the Billings & Subscription page using a private browser, update your card information and then go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser.

However, I'd recommend reaching out to our Technical Support Team if the problem continues. They're equipped with the tools to perform a screen-sharing session to investigate this behavior further.

Furthermore, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

• Edit company settings in QuickBooks Online
• Navigate QuickBooks Online: Menus, Transactions & Set Up

I'm always around to lend a hand if you need more help updating your billing information or anything else related to QuickBooks. Have a good one!

Thank you for the reply, I will give these a try and report back

Thanks for the reply, I will give these a try and report back

I tried my chrome and edge browsers in incognito mode and the Subscription & Billing page is still non-responsive.  I even downloaded the Firefox browser, and it did not work.  When it happens in Firefox, a little box on the bottom left of my screen says javascript void (0). Any other suggestions? I am just trying to update my payment info so QuickBooks does not cancel my subscription. Thanks!

Thanks for reporting back, @jwilson.

I can see the urgency of getting your Billing & subscription page error resolved. Let me help route you to the best support who can investigate this matter and provide the appropriate fix so you can update your card information for your QuickBooks Online (QBO) subscription accordingly.

Since your Billing & subscription page error continues, even after performing the recommended troubleshooting steps above, I encourage you to reach out to our Technical Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to investigate your page error and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback.

Once everything is all set, you may also want to check out this article as your reference to guide you in managing your QBO account and subscription: Account Management.

If you have other account management concerns in QBO, I'm always ready to help. Take care, and I wish you continued success, @jwilson.

Did that....did not help.  Just wanted me to use incognito and when there was no problem advised me to "call again"  did not check out the issue using chrome.  These scripted answers never address the underlying issue that after years of usage suddenly come up and the customers are expected to compensate rather than the issue actually address and fixed