I'm glad to see you here in the Community, AnnBern1.
I'll ensure you that you'll get the help you need.
In this case, you'll need to reach out to our Technical Support Team to help you activate your QuickBooks account. They have all the necessary tools to do that and guide you through the resolution process.
Here's how:
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Enter a brief description of your issue, select Let's Talk, and then choose a way to connect.
However, if the steps don't work for you, go directly to this website: Contact QuickBooks Support Team.
I'm attaching these articles for further details about activating a QuickBooks Desktop account:
Tag me in the comment below if you have clarification or additional information about your concern. I'm always here to help you.