Hi, I want to put a complaint in for Quickbooks, but there doesnt seem to be a place to do. You have to call Customer Service! This doesn't make any sense! I want to complain about the customer service line. ITS A BLOODY JOKE! Called for a simple refund. I accidentally subscribed to Quickbooks Time. You can clearly see that I do not have an account, I have not used. I was on the phone for Literally an HOUR. The girl I spoke to, didnt even know what she was doing. " I dont know how to do this, so I am just waiting for an employee to help me out" Can I not just talk to someone who knows what they are doing? I got transferred 3 TIMES! Its a simple refund! Then at the very end, they send me a email, stating I had to fill in this and that.... The girl I talked to had no idea what was in the email. I told her I was confused with the instructions, and she just says, this is what the guy said to fill out. he sent it, not me. I said, Well what am I supposed to do, she goes Im not sure, try going here... I Said.. Can I please just talk to someone who knows what they are doing.. I am at work..its been an hour, NO ONE KNOWS WHAT THEY ARE DOING. The phone went quiet. I had to look around, figure it out on my own. Then after all that, the request I put in. doesnt mean I am going to get the refund....... LOL OMG ITS A SIMPLE REFUND. Why is this so difficult!!! GET YOUR ACT TOGETHER QUICKBOOKS. ALL YOUR STAFF SHOULD KNOW HOW TO PROCESS A SIMPLE REFUND. IT SHOULD NOT TAKE OVER AN HOUR! I started the conversation very nice with the staff, and by the 3rd transfer and 45 mins in, this one was getting angry. WAY TO RUIN SOMEONES DAY! COMPLETE FAIL ON QUICKBOOKS!
IF YOU HAVE ANOTHER OPTION, DO NOT USE QUICKBOOKS PRODUCTS, IF YOU EVER NEED TO CONTACT THEM. ITS FAIL. THIS WAS NOT MY FIRST RODEO WITH THEM.
