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Level 1

QuickBooks Desktop 2021 on Parallels (Mac)

Good day All,
I am running Quickbooks 2021 Desktop for Mac (using Parallel 17). My office is set up as a PC/Windows workgroup, with the company file on a specific computer on the network. All of the PC's share the file as multi user. When I try to open the company file in quickbooks, through the shared folder from the QB File computer (Mac location: network name and folder location added through Devices/Shared Folder/Add), I get the following error: "A device attached to the system is not functioning." I have disabled all firewalls, Windows and Mac and do not have any virus software running, temporarily.


Please help. Thank you

2 Comments 2
Tori B
QuickBooks Team

QuickBooks Desktop 2021 on Parallels (Mac)

Hey there, @SamN


Thanks for taking the time to reach out to the QuickBooks Community for support. 


With this error message, I recommend consulting with your IT professional. This way, they can check all of your devices and troubleshoot the nonworking one. Your IT can run different tests and check all the connections on the nonfunctioning computer. 


If you have any questions or concerns, please don't hesitate to let me know. I'm always here to lend a hand. Take care! 

Level 1

QuickBooks Desktop 2021 on Parallels (Mac)

Thank you @Tori B ,

The other problem is that, when everyone is logged out; I can login (with my Mac using Parallel) without any issues. But if they try to login then they get an error. (Vice Versa when they already logged in and am trying to login). 

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