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canonfoder254-gm
Level 1

Quickbooks lost my other account! I keep getting the mesage we couldn't find your email when I try to log in. Anyway to fix this other than calling them?

I have the self employed app on my phone and setup with all my business accounts for invoices and taxes etc. they lost it all.
1 Comment 1
Maybelle_S
QuickBooks Team

Quickbooks lost my other account! I keep getting the mesage we couldn't find your email when I try to log in. Anyway to fix this other than calling them?

I want to ensure this is taken care of, canonfoder254.

 

Let's start by refreshing the app to fix some data issues. You can follow the steps below depending on your phone's operating system.

 

For Android:

 

  1. Open Settings and select Apps.
  2. Tap on the app you want to clear app data for and select Storage.
  3. Select Clear data.

 

For the iOS version:

 

  1. Open the Settings app, and then choose the General option.
  2. Locate the iPhone Storage and tap on it.
  3. Choose the Offload App.

 

Once done, restart your mobile device and ensure you have a strong internet connection before reopening the program.

 

If you get the same result, I suggest uninstalling and reinstalling the QBSE app.

 

In the meantime, you may want to log in to your account on a web browser. If the issue persists, I recommend contacting our Customer Support Team. This way, they can pull up your account securely and check the cause of the problem.

 

Additionally, you'll want to check out this article about paying taxes each quarter: Pay federal estimated quarterly taxes.

 

Let me know if you need further guidance managing your account in QuickBooks. I'm always here to help. Take care.

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