Let's initiate some troubleshooting steps so you can open your account through the app, info2177.
Since you're using iPhone 16, device compatibility is not an issue on your end. To access your account on the QuickBooks Online (QBO) app, please ensure you have a stable internet connection.
If you have a strong internet reception, let's clear the app's data to narrow down the result:
- Go to your device's Settings menu.
- Choose General and select iPhone Storage.
- Locate and pick the QuickBooks Online app from the list.
- Tap the Offload App option. Doing so hides the app and refreshes its data while retaining essential utilities.
- Reinstall the QBO app from your App Store.
Once you still get the same result, ensure the app is on the latest release by updating it or uninstalling and reinstalling it from your App Store.
Alternatively, you can consider accessing your account using your device's browser to continue managing your QuickBooks company.
You might also be interested in exploring the functionalities that come with the QBO app for iOS devices. If so, you can check out this link: Compare QuickBooks mobile app features.
If you have any other questions or require further assistance, kindly leave a comment below.
