I can only imagine the strong effort you've made to get QuickBooks Online up and running, bench. Let's work together to get past this error so you can get back to managing your tasks smoothly.
Before we move forward, the message you’re seeing, which says "fetching your data," can occur due to a browser-related issue. The stored cache can impact the program's performance and lead to unexpected behavior.
I recommend logging into your QuickBooks Online account using a private browsing window. Here are the keyboard shortcuts for different browsers:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, check if your data is visible. If everything appears normal, consider clearing your browser's cache to prevent potential performance issues with QuickBooks.
In case private browsing doesn't work, I'd recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements For QuickBooks.
Furthermore, you can check out this article to learn how to import data into QBO: Common questions about importing data to QuickBooks Online.
Following these basic troubleshooting steps can help if you encounter similar messages. If you need further assistance with QuickBooks Online, please let us know.
