Quickbooks Payment Dispute protection

GGsPrinting · ‎October 20, 2024

I am a small business enrolled in Quickbooks Payment dispute protection. I received my first chargebacks recently. I was fully enrolled prior to these disputes and paid the associated fee with the transaction. Multiple calls to your customer service line have yielded nothing but the run around. Quickbooks is continuously trying to remove money from my account that is not there. The email I received states that I have exceeded my payment dispute protection. This is not true as I have never used it at all. PERIOD. Someone needs to fix this error. I paid for a service and I expect it to serve me as it should.

KimAnnVA · ‎October 21, 2024

Sounds like your situation is more complicated but I can suggest that you go into the QuickBooks merchant page and go to the dispute, they usually allow you to upload documentation proof that transaction was authorized. How long they hold your money or try to chargeback is another issue.

Govind07 · ‎July 22, 2025

Hi we are looking for PDP SERVICES

jenop2 · ‎July 22, 2025

You can sign up for Payments Dispute Protection inside your QuickBooks Online account, Govind07.

Here's what you need to do:

Sign in to QuickBooks Online.
Go to the Gear icon and choose Account and Settings,
Proceed to the Payments tab.
Click Payments Dispute Protection, then look for Turn on coverage.

Please note that the Payment Dispute Protection service is also subject to eligibility and review. You may or may not see this option, depending on the status of your account.

Check out these articles for additional details about using PDP:

You can always reply to this thread or post new questions if you need more help from us.

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Quickbooks Payment Dispute protection