Can I directly pay monthly subscription on the website instead of paying through Google store app ?

As far as I know, you have to cancel your account on Playstore as the first step. Then you will resubscribe your account on the browser to pay it directly to Intuit.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/Etsy

I'd like to jump in and share more details about managing QBSE subscriptions, williamd2021-pro.

If you've purchased it in the App Store, it means that your subscription is managed by Google. Similar to what Fiat said, you can cancel it temporarily. Then, log in to your account on a web browser so you can pay it directly on the website. I'd be glad to share all the steps with you.

First, go to the App Store and cancel the subscription. Here's how:

1. Open Google Play on your phone or tablet and sign in to your Google account.
2. Proceed to the menu ☰ icon.
3. In the Subscriptions section, look for QuickBooks Self-Employed.
4. Select Cancel.

Second, log in to your account using the web version and reactivate the account. Let me share these steps with you: 

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Click the Gear or Profile icon and select Billing info.
3. Choose View options to see different subscription types.
4. Click Subscribe.
5. Review your billing and payment info, then choose Subscribe.

Additional details about these processes are all provided here:

• Cancel Your QuickBooks Self-Employed Subscription
• Resubscribe to QuickBooks Self-Employed

I'd also like to share these articles for additional reference when using the app: 

• QuickBooks Self-Employed Overview
• QuickBooks Self-Employed Annual Tax Guide

Let me know if you're able to pay your subscription directly on the website. You can also ask follow-up questions if you need anything else.  

Thank you for your help. I already canceled subscription through Google play, when I signed in and clicked "Billing info" I did not see "View options" and this is what i see something like this " it looks like you subscribed using our mobile app. This means that you have to view, change and cancel your subscription using your device or Google play".  

My subscription was canceled through google play. Now I click on "Billing info" I don't see "View options". Why is that? 

Thanks for getting back here, @williamd2021-pro. I'm here to provide additional steps to ensure you'll be able to fix your subscription status. 

Let's perform some browser troubleshooting steps to resolve this. The initial step is to access your QBO account in an incognito mode. This is a private browser that does not store a cache and will give you a clean slate to prevent issues such as being unable to see some options or getting an error when performing tasks in QuickBooks Self-Employed (QBSE). Below are the shortcut keys that you can use:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Microsoft Edge: Press CTRL + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go to the Billing info page again to subscribe. If you're able to do so, I recommend clearing the cache of your regular browser to eliminate historical files. If the same thing happens, I suggest using another supported browser or device to open your account.

However, if you still encounter the error, I recommend reaching out to our Customer Care team. They use specific tools to pull up your account to verify the status and help you reactivate it. Here's how:

1. Click the Help menu and select Contact Us.
2. Enter a brief description of your concern and click Continue.
3. Then, choose either the Call or Chat option.

You can also visit our support hours page to ensure you'll get assisted immediately. 

If you need further assistance with managing your subscription, feel free to post again here. I'm just around the corner to lend a hand. Have a good one.