Holy $%&* Intuit I am SO FRUSTRATED

Hi there, user. 

I recognize the inconvenience of receiving charges when you'd like to cancel your account. That's why I completely understand where you're coming from. Let me turn around this experience by ensuring you'll be routed to the right support that can help you verify the status of your account as well as the details of the charge.

As this issue has persisted for three months, it would be best to contact our Team outside the program for assistance. They possess unique tools that can determine the reason for your continued billing despite canceling your account. Additionally, you may request a refund through this avenue. Just select QuickBooks Self Employed as the product and click Continue.

You can also use the test drive to reach out to our representatives. From there, you can choose between the Help or Assistant icons. Our live support is available M-F, 6 AM to 6 PM, and Saturday, 6 AM to 3 PM PT.

To learn more about canceling your subscription according to where it was bought, refer to this article: Cancel your QuickBooks Self-Employed subscription.

If you need other references for future use, you can check out these helpful links: 

• QuickBooks Self-Employed Overview
• List of our articles

I hope we resolve the charges behind the cancellation as soon as possible. This way, you can continue working with ease. Please know that the Community is always open if you have other questions. I'll be around to help. 

The continue button will not click

NO

As I already replied, they button you want me to push does not click. It is just an image.

Did your admin hide my last message????

Hi there. I'd like to join the conversation and let you know that your previous response is visible to us.

Did you by any chance try to click the Continue button shared by my colleague? If so, it's only a screenshot reason why it isn't clickable. Here's a step-by-step process for you to get in touch with our team outside the program: 

1. Log on to this direct link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

2. Under the Which product is your question about? drop-down, select QuickBooks Self-Employed.

3. After that, click on Continue.

Please note our support's hours of operation to make sure experts are available for assistance. 

On the other hand, if you're already logged on to the support page and unable to go through using the Continue button, you're likely experiencing a browser-related issue that may have stopped it from working.

I suggest performing some troubleshooting procedures to isolate this. Start by logging in to your QBSE company using an incognito browser. Here are the shortcut keys to open it:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.
• Microsoft Edge: CTRL + Shift + N.

If this works, go back to the regular page and clear the cache and cookies. This prevents unusual web behavior moving forward.  Otherwise, use another supported browser for the best experience when using QuickBooks.

You can also visit this link: Account Management. It includes helpful articles about managing your account.

Feel free to reach out again if you need additional assistance. We'll make sure to respond as soon as we can. Take care!

Nope, still no go. Intuit doesn't think I have an account even though they keep charging me so I can't use customer service.

Hi there. I appreciate your efforts in going through my suggestions and for replying back. I'm here to point you in the right direction for further help.

You mentioned requesting a cancellation of your QuickBooks Self-Employed account so it's likely that the request is already processed. That's why the system can't find your account to log on to.

The Community is a public forum and we're unable to access your account information. Hence, I suggest getting in touch with our Customer Support once more. This enables them to open your account in a more secure environment, review it more thoroughly, and provide details regarding the status and the refund. To accomplish this, please follow the steps I previously mentioned in order to contact support outside your QBSE program.

If want to know more about fees added to your account, simply read this article: Understand Intuit charges on your credit card or bank statement.

Feel free to also visit this link: Account Management. It includes helpful articles about managing your QBSE company.

Please let us know if you have any clarifications. I'll be around to back you up. Keep safe!