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j17329409-gmail-
Level 1

How can I verify my ID a different way when I don't have a phone number?

I'm trying to download my 1099 I don't see why they want me to verify my ID when I had to verify my ID just to be on my own account.
1 Comment 1
RoseJillB
QuickBooks Team

How can I verify my ID a different way when I don't have a phone number?

I got you covered in verifying your account to download the 1099 form in QuickBooks Online (QBO), j17329.

 

Before anything else, the reason why you're required to verify your account as Intuit is dedicated to safeguarding your information through the use of advanced security tools and systems, just as your customers and employees trust you with their information. Our goal is to ensure that it is you accessing your company file so that we can protect it.

 

Aside from verifying your account using a phone number, you can also do this via email. You’ll only need to select the email as an option to receive the code. You can refer to the snapshot below for reference:
EMAIL VER..PNG

 

However, if you still don’t have access to your email as an alternative. Use our account recovery form in this article. Our dedicated team will process your request within one business day. Moreover, please take note of the business hours which are M-F, 8 AM to 5 PM PT. To begin, you can navigate to I lost access to my phone or email address section: Recover your Intuit Account if you can’t sign in.

 

It is important to note that only you can make changes to your Intuit Account for security purposes. Our support team does not possess the authority to update or modify any information associated with your account.

 

Feel comfortable to post back to this forum if you still need assistance in logging in to your account. I'm just a post away to help you. Stay safe!

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